Contact Us - Oplo

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Our friendly chatbot Loop can help answer your questions – just click here to chat.
However, if you can’t find the answer, then please email the relevant Oplo team at the links below:

 

New application queries
Existing Customer?
Want to make a payment?
Want to make a complaint?
Our Correspondence Address
Opening Hours
Intermediaries

 

New application queries

Home Loan application queries:
email secured.sales@tandem.co.uk or call 01253 603950

 

Existing Customer?

Personal Loan existing customer queries:
email pl@myoplo.co.uk or call 01253 603960
Home Loan existing customer queries:
email homeloans@tandem.co.uk or call 01253 603962
Motor Finance existing customer queries:
email motorfinance@tandem.co.uk or call 0191 492 1919

 

Want to make a payment?

Personal Loan online payment area or call 01253 841482
Home Loan online payment area or call 01253 841481
Motor Finance online payment area or call 01253 845881

 

Want to make a complaint?

Please visit our Complaints page for more information.

 

Our Correspondence Address

Personal Loans and Home Loans
Oplo
Viscount Court,
Sir Frank Whittle Way,
Blackpool,
Lancashire,
FY4 2FB

Motor Finance
Tandem
Unit 2 Lumley Court,
Drum Industrial Estate,
Chester-le-Street,
County Durham,
DH2 1AN

 

Opening Hours

Home Loans new customers
Monday to Thursday 9am – 6pm
Friday 9am – 5pm

 

Personal Loans existing customers
Monday to Friday 8am – 4pm

 

Car Finance existing customers
Monday to Friday 9am – 5pm

 

Home Loans existing customers
Monday to Thursday 8am – 7pm
Friday 8am – 5.30pm

 

Intermediaries

Please contact our Business Development Team for the relevant product

Home Loans
Car Finance

Oplo

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We are a member of the FLA (Finance and Leasing Association) and subscribe to its lending code.

The information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK only.

Oplo is a trading style of each of the undernoted companies, which are registered in England and Wales at the registered office address of Viscount Court, Sir Frank Whittle Way, Blackpool, Lancashire FY4 2FB.
Company Name
Company Number
FCA Firm Reference Number
ICO Registration Number
Company Name: Oplo PL Ltd
Company Number: 08457740
FCA Firm Reference Number: 723751
ICO Registration Number: ZA006742
Company Name: Oplo HL Ltd
Company Number: 5667257
FCA Firm Reference Number: 661248
ICO Registration Number: Z1245955
Company Name: Oplo CF Ltd
Company Number: 07213812
FCA Firm Reference Number: 661170
ICO Registration Number: Z3274560
The above companies are authorised and regulated by the Financial Conduct Authority (FCA). They are also appointed representatives of Consents Online Ltd for Account Information Services. www.fca.org.uk/register. The above companies are part of Oplo Group Ltd. Company Number 05438114. ICO Registration Number ZA011770.
Hi I'm Loop! Do you need any help?
Yes, I need help
No, just browsing
Ok, firstly, do you already have a loan with us?
No, I don't have a loan
Yes, I have a loan
Welcome to Oplo? Are you looking to apply for a loan?
Yes
No
Welcome back! How can we help?
I'd like to borrow more money
I can't make my next payment
I'd like a settlement figure
I'd like to talk to somebody
Do you know what type of loan you are looking for?
Yes
No
I'd like to know more about your loan terms
No problem, if you're just browsing here's some pages you might find interesting...
About Oplo
Reviews
Ok, firstly - don't worry, we're here to help. First, I need to know what type of loan you have?
Personal Loan
Home Loan
Car Finance
That's no problem, I just need to know what type of loan you have?
Personal Loan
Home Loan
Car Finance
That's fine, please select from the questions below.
What APR will I get?
Do you charge a fee?
Can I use my loan for anything I choose?
Am I eligible to apply?
No problem! Click here to learn more about Oplo.

Thanks for chatting with Loop, have a great day!
If you have had your loan for at least 6 months, please email customerservices@myoplo.co.uk with your details and we will be in touch.
That's fine, our general enquiries line is 01253 601950 and we are open from 8am to 5.30pm weekdays. Thanks for chatting with Loop, have a great day!
Great! Please click on one of the options:

Personal Loans
Home Loans
Car Finance.

Thanks for chatting with Loop, have a great day!
No problem, we've got a page explaining all our loan products here.

Thanks for chatting with Loop, have a great day!
Click here to find out more about us.

Thanks for chatting with Loop, have a great day!
Click here read about what our customers say about us.

Thanks for chatting with Loop, have a great day!
Please call 01253 603960 to speak to our Customer Assistance Team.

Thanks for chatting with Loop, have a great day!
Please call 01253 603962 to speak to our Customer Assistance Team.

Thanks for chatting with Loop, have a great day!
Please call 0191 492 1919 to speak to our Customer Assistance Team.

Thanks for chatting with Loop, have a great day!
Just email pl@myoplo.co.uk with your agreement number and one of our team will provide you with your figure.

Thanks for chatting with Loop, have a great day!
Just email homeloans@myoplo.co.uk with your agreement number and one of our team will provide you with your figure.

Thanks for chatting with Loop, have a great day!
Just email hp@myoplo.co.uk with your agreement number and one of our team will provide you with your figure.

Thanks for chatting with Loop, have a great day!
The quotation you receive is based on your personal situation and is dependent on many factors such as your credit history, credit rating and financial status.

Thanks for chatting with Loop, have a great day!
When you take out an Oplo loan, an administration fee is added to the loan amount. The fee is part of your monthly repayments.

Thanks for chatting with Loop, have a great day!
Except for our Car Finance loans, which are for a specific vehicle, you can use your funds as you wish.

Thanks for chatting with Loop, have a great day!
You need to be 21 years old or over, be a homeowner, be a UK resident, be in permanent paid employment and NOT be bankrupt, under a current IVA or on a debt management arrangement.

Thanks for chatting with Loop, have a great day!