The Oplo Way

How we stay true to ourselves

Ah, ‘The Oplo Way’. It sounds like some grand philosophy. But really, our way is simply to relate everything we do back to the people whose lives we’re a part of.

It’s a simple focus that ripples out through all the other areas that make Oplo what it is. And it guides each decision we make towards sustainable growth on our way to becoming a £1bn responsible lender for the new mainstream.

People

Without our people we would be nothing. A lot of companies say that. But for us, it’s the basis for everything we do.

Oplo exists to power the potential of those who are left behind by traditional lenders. And that starts by powering the potential of our own people, so they can bring the financial expertise and positive energy our customers need.

Whether we’re helping people shape their career or increase their credit score, inside and out, people come first at Oplo.

Employee Spotlight

Dylan Jones, Trainee Team Leader
Dylan joined Oplo as an apprentice and even won Apprentice of the Year during his training with us! He’s now been here for 8 fantastic years, advancing to Trainee Team Leader in Central Admin. Dylan feels he’s stayed at Oplo because of the opportunities on offer here. He sees IT playing a huge part in Oplo’s future, and he’s keen to make it part of his future career path too.

“It’s been really promising to see people start in entry level roles and work their way into management. And it’s made me want to do the same since I joined the team.”

Customer Spotlight

Sarah, Home Loan Customer

A low stress loan and higher credit score for Sarah!

After taking credit from lots of different places, Sarah was struggling to stay on top of her finances. Oplo was able to help her with a Home Loan to consolidate her other borrowing. We even paid her creditors directly to take the stress out of the process, and to make sure the money got there on time. This gave Sarah one manageable monthly payment, and she was able to close her old accounts which helped boost her credit score too!

Products & Services

Every service we offer and every new product we develop comes from our people. And we don’t just mean our expert team who create and deliver them.

It all starts by building strong relationships with our customers. (No, really!) We contacted every customer who had requested a payment holiday with us during the pandemic. Because how else would we know what they needed from us?

Every contact with our customers helps us understand the changing demands on their lives. So we can better deliver the services they need now, whilst developing new products that will power their potential even further in the future.

Technology

Every technological innovation at Oplo is inspired by, that’s right, people. From our user-friendly website and account management area to our powerful built-in-house operating platform. Technology done right, is the world’s greatest enabler.

The more efficiently we can work, the better we can power people’s potential. Whether our team, our customers, or the fantastic brokers and partners we work with – our technology make life easier and less stressful for all.

As a lender with a unique vision, we needed a unique foundation.

Oplo Connect’s robust flexibility ensures we won’t fail the increasing number of new mainstream customers. Designed for rapid modular expansion, it allows new funding, products and servicing capabilities to be added sustainably at pace as we grow to become a £1bn lender by 2023.

Traditionally, servicing a wide range of consumers would demand building the infrastructure to connect to multiple specialist lenders. This was the only way to cover all the risk bands needed to maximise your market size… But not any more.

Oplo’s curated marketplace enables our partners to serve consumers with a wide range of risk profiles, all under one roof. Our platform seamlessly brings together the ideal product features, rates, funding vehicles, brand, and customer service approach for each customer. Removing the barriers to a bigger market.

The Oplo Way

Oplo Impact

You’re probably sick of hearing companies bang on about Environmental, Social and Governance like they want a medal. And you might not think a financial services company on its way to being a £1bn lender would have much ESG on its to-do list. But at Oplo, it matters. Because, you guessed it, it matters to our people.

Rather than go out of our way with elaborate stunts. We aim to protect the environment, improve societal issues, and practice good governance in ways that fit naturally with the work we do each day.

Find out what we’ve been getting up to on our Oplo Impact page.

Explore Oplo Impact

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If you have had your loan for at least 6 months, please email customerservices@myoplo.co.uk with your details and we will be in touch.
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Click here to find out more about us.

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Click here read about what our customers say about us.

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Please call 01253 603960 to speak to our Customer Assistance Team.

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Please call 01253 603962 to speak to our Customer Assistance Team.

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Please call 0191 492 1919 to speak to our Customer Assistance Team.

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Just email pl@myoplo.co.uk with your agreement number and one of our team will provide you with your figure.

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Just email homeloans@myoplo.co.uk with your agreement number and one of our team will provide you with your figure.

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Just email hp@myoplo.co.uk with your agreement number and one of our team will provide you with your figure.

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The quotation you receive is based on your personal situation and is dependent on many factors such as your credit history, credit rating and financial status.

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When you take out an Oplo loan, an administration fee is added to the loan amount. The fee is part of your monthly repayments.

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Except for our Car Finance loans, which are for a specific vehicle, you can use your funds as you wish.

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You need to be 21 years old or over, be a homeowner, be a UK resident, be in permanent paid employment and NOT be bankrupt, under a current IVA or on a debt management arrangement.

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