Help & Advice

From 1 April 2021, all agreed payment holidays will have ended by 31^st July 2021. If you're struggling financially after this time as a result of Coronavirus, Oplo will provide tailored support that will take into account your individual circumstances.

This support will be available if you’re struggling for the first time, or if you’ve already received support, such as a payment holiday that’s coming to an end (or has ended).

Don’t worry, we can help. Oplo will work with you to understand your circumstances to ensure we can offer you tailored support.

Please contact our Customer Assistance teams. For Personal Loans, contact plcollectionsteam@myoplo.co.uk or call 01253 603960 and for Car Finance contact, hpcollectionsteam@myoplo.co.uk or call 0191 492 1919.

Our Customer Assistance team will be in touch to discuss your current circumstances and agree the best solution for you. There are a number of options to get you back on track following your payment holiday, we offer tailored support based on your current and future circumstances. Rest assured we will ensure that any support is affordable for you before it is set up.

Don’t worry, we can help. Oplo will work with you to understand your circumstances to ensure we can offer you tailored support.

Please contact our Home Loan Customer Assistance team, email homeloans@myoplo.co.uk or call 01253 603962.

Our Customer Assistance team will be in touch to discuss your current circumstances and agree the best solution for you. There are a number of options to get you back on track following your payment holiday, we offer tailored support based on your current and future circumstances. Rest assured we will ensure that any support is affordable for you before it is set up.

The FCA have a lot of useful information regarding support available. For help relating to personal loans and car finance click here, for home loans click here and for more general support regarding financial difficulties during Coronavirus, click here.

You can contact our Customer Assistance teams on the details below;

• Personal Loans – email plcollectionsteam@myoplo.co.uk or call 01253 603960.
• Car Finance - email hpcollectionsteam@myoplo.co.uk or call 0191 492 1919.
• Home Loans - email homeloans@myoplo.co.uk or call 01253 603962.

If you feel you need to speak to somebody other than ourselves then please find below a list of free debt advice agencies that may be able to assist you;

• Money Helper - 0800 138 7777 - www.moneyhelper.org.uk
• Step Change Debt Charity - 0800 138 1111 - www.stepchange.org.uk
• PayPlan - 0800 280 2816 - www.payplan.com
• Citizens Advice - 0808 223 1133 - www.citizensadvice.org.uk

This product is closed.

Home Loans are now serviced by Tandem. This link will take you to the Tandem site.

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We are not currently taking applications for Car Finance.

When you apply for an Oplo Loan we will conduct a soft credit search also known as a quotation search, which will not affect your credit file. However, if you are approved in principle for a loan and you accept your quotation, we will then conduct a hard credit search which will leave a record on your credit file that other lenders and organisations can see.

Consolidating existing debts means you will have a single monthly repayment and will know exactly when this is. You may also find that you can reduce your monthly outgoings if you are consolidating debts that have a higher interest rate than the loan you take. However, by consolidating your debt, you may increase the amount you pay back overall therefore extending the repayment period of your debts.

After a break of 6 months, if your circumstances have changed and you would like to apply again for an Oplo Loan there are no restrictions on you doing this.

We follow the very latest in secure data handling practices, and we work hard to make sure that your details are safe at all times. Additional information about how we use and store your data can be found in our Privacy Policy.

At Oplo our customer complaints process is important to us, and we believe you have the right to a fair, swift and courteous service at all times.

If you are not satisfied with any aspect of our service, we would like you to tell us your concerns. Please visit our complaints page for details of the ways you can register a complaint.

The quotation you receive is based on your personal situation and is dependent on many factors such as your credit history, credit rating and financial status. Therefore, the APR you are offered may be different to the displayed representative APR, which is calculated as the rate that at least 51% of customers receive.

For our Personal Loans you have 14 days to advise us if you wish to cancel your loan and 30 days to repay the loan.  However, for our Home (Secured) Loans, once you have signed the Legal Charge, or in Scotland the standard security, and returned it to us and the mortgage loan has completed, you will have no right to change your mind and withdraw from the mortgage loan; however, you will have the right to repay the mortgage loan early in accordance with its terms.

The rate you receive is based on your personal situation and is dependent on many factors such as your credit history, credit rating and financial status.

The term of the loan will be agreed as part of the application process

If you have taken out a secured (home) loan, your home is always at risk as with any loan or mortgage secured against your property. Your home may be repossessed if you don’t keep up your repayments.

A secured loan or a ‘home owner loan’ is often a large amount provided to fund major purchases such as consolidating existing credit or funding home improvements. It is secured against your property, therefore your home may be at risk if you are unable to repay the loan. However, there may be lower interest rates chargeable overall due to the property being provided as loan security.

A secured loan may also be a good alternative to a re-mortgage if, for example, you have a low interest mortgage which you don’t wish to move away from but need additional funds.

After a qualifying period, you may be able to increase the amount you borrow from us. This will be based on your circumstances at the time of request.

Yes, you are able to settle your loan early by letting us know by phone, email or letter stating the date that you wish to settle.

Yes, you can make a lump sum payment

You can change your repayment date by contacting our Customer Assistance Team. Details can be found on your welcome letter or at our Contact page.

We will set up a Direct Debit from your bank account to pay your loan repayments on an agreed repayment date.

If you are unable to repay your Oplo Loan we ask that you contact us as soon as practically possible; ideally you should do this before your repayment becomes due. By contacting us at an early stage this may help to avoid default charges being incurred and prevent our formal collection procedures starting.

You should also be aware that failing to repay on the agreed date may have a negative impact on your credit file as we report your payment information to credit reference agencies.

To discuss any financial difficulties in relation to your Oplo Loan, please call our Customer Assistance Team