The Collector Accreditation Initiative (CAI) is a Credit Services Association (CSA) led program that annually benchmarks individual team members’ knowledge, expertise, and compliance to ensure that the credit industry maintains the highest standards.
It is a way for companies to differentiate their services and show existing and potential clients that their commitment to best practice extends throughout the entire organisation.
Ajay Mitha, Managing Director of Group Servicing at Oplo said “We’re really proud to share the news that the team achieved a 100 percent first time pass rate. Investing in our Oplo people and developing them so that they can really power their potential, as well as our customers potential, is so important.
This accreditation also demonstrates our commitment to ensuring we are doing the right thing for our customer and maintaining high standards.
Our people are highly skilled and treat all customers with empathy and respect. Our internal training program incorporates the Collector Accreditation Initiative, which allows staff to achieve industry recognised certification as well as providing an ideal benchmark for our own development programs”.
